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Open nowPosted yesterday

Customer Service Executive (Defects Management & Handover Service)

MyCareersFuture91,045 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive (Defects Management & Handover Service)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 1 days open

The posting

About the Role We are hiring a Customer Service Executive for a strata management client. You'll make sure homeowners have a smooth experience when they collect their keys and when defects are fixed afterwards. You'll be their main contact person, working between owners, the developer and contractors.

Key Responsibilities

Pre-Handover

  • Inspect units before handover and record any defects.
  • Follow up with contractors so defects are fixed on time.
  • Update the developer on progress regularly.
  • Prepare handover kits and documents for owners.

Unit Handover

  • Plan handover schedules and appointments with the developer.
  • Walk owners through their units and answer questions about fittings and finishes.
  • Keep handover records accurate and send the developer daily status reports.

Defects Management

  • Be the main contact between owners and contractors for defect reports and repairs.
  • Track repairs against agreed timelines and arrange sign-off when work is done.
  • Keep logs of keys, access cards and unit access during repairs.

Requirements

  • Diploma or equivalent qualification.
  • At least 2 years of experience in unit handover, defects management or strata/property management.
  • Organised and detail-oriented, able to handle many units and tasks at once.
  • Able to work well under pressure and meet tight deadlines.
  • Good communication and customer service skills, and calm when dealing with difficult owners.
  • Able to work independently and as part of a team.
  • Knowing MS Office (Excel) or defects-tracking apps is an advantage.

What We Offer

  • Competitive salary and benefits.
  • Hands-on experience on new residential development projects.
  • Supportive team and room to grow your career in property services.

Only shortlisted candidates will be notified.

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