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Open nowPosted 3 days ago

Customer Service Executive | Financial Services #HDCC

MyCareersFuture93,320 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Executive | Financial Services #HDCCMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 3 days ago

MyCareersFuture median: 7 days open

The posting

Passionate about customer service? Take the next step in your career!

Join a dynamic financial services team where you will play a key role in delivering excellent customer experiences across multiple service channels. If you enjoy helping customers, resolving enquiries, and providing personalised support, this could be the opportunity for you!

Key Responsibilities

  • Handle customer and financial adviser enquiries, requests, feedback, and complaints via calls, emails, and case management channels.
  • Provide timely and accurate assistance on policy-related matters and service requests.
  • Guide customers on using online portals and mobile applications.
  • Manage escalated enquiries professionally and work towards effective resolutions.
  • Conduct outbound calls to welcome new customers and follow up on outstanding enquiries or requests.
  • Monitor cases and ensure all requests and complaints are followed through to closure within established service standards.
  • Adhere to internal policies, procedures, and relevant regulatory requirements.
  • Support departmental administration, workflow improvements, and other assigned projects.

Requirements

  • Minimum Diploma qualification.
  • Customer-focused with a strong passion for delivering excellent service.
  • Experience in customer service, particularly in insurance or financial services, would be advantageous.
  • Strong verbal and written communication skills, with the ability to handle sensitive situations with empathy and professionalism.
  • Good understanding of customer needs and the ability to manage escalated enquiries effectively.
  • A proactive team player who is adaptable, willing to learn, and committed to continuous improvement.

Interested? Apply now!

Send your resume to [email protected].

Leon Leong De Cong EA Personnel No.: R1551708 Recruit Express Pte Ltd EA Licence No.: 99C4599

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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