The posting
Responsibilities:
- Handle inbound calls and email enquiries from customers.
- Assist customers with insurance policy, premium payment, renewal, and claims enquiries.
- Provide accurate information and resolve customer issues promptly.
- Update customer information and maintain accurate records.
- Follow up on outstanding enquiries and liaise with relevant departments when necessary.
- Ensure good customer service and comply with company procedures.
Requirements:
- Minimum GCE ‘O’ Level or equivalent.
- 1–2 years of customer service experience preferred.
- Good communication and interpersonal skills.
- BCP and PGI certificates are advantageous.
Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)



