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Open nowPosted today

Customer Service Officer

MyCareersFuture95,505 open roles

Pay
SGD 2,800 – SGD 4,000 a month
Where
East, Singapore
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Your applicationOpen nowCustomer Service OfficerMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

Job Summary

You will be the voice of our brand, creating positive customer experiences by managing enquiries, orders, returns, and customer interactions across multiple e-commerce platforms in a fast-paced environment.

Responsibilities

  • Respond promptly to customer enquiries and recommend suitable products, promotions, and bundles to enhance customer satisfaction
  • Process orders, deliveries, returns, refunds, cancellations, and complaints accurately and efficiently
  • Provide clear product guidance and troubleshoot basic technical issues to support customer needs
  • Follow up on warranty, repair, and servicing cases to ensure timely resolution
  • Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify, and other e-commerce channels to maintain consistent communication
  • Support major e-commerce campaigns such as 9.9, 11.11, and 12.12 by handling increased customer interactions and order volumes
  • Monitor customer feedback to identify and report opportunities for product and service improvements
  • Collaborate with internal teams to resolve customer issues quickly and effectively, ensuring a seamless customer journey

Preferred competencies and qualifications

  • Minimum GCE ‘N’/‘O’ Level, NITEC or equivalent qualification. Qualifications in Business, Customer Service, IT or Electronics are an advantage. Candidates with relevant customer service or technical support experience will also be considered.
  • Minimum 1–2 years of relevant customer service or e-commerce experience
  • Strong written communication and problem-solving skills demonstrated in customer interactions
  • Comfortable working in a fast-paced e-commerce environment managing multiple customer cases simultaneously
  • Product or technical knowledge is a plus; training will be provided
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What happens when you press

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  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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