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Open nowPosted today

Customer Service Officer (Call Center)

MyCareersFuture90,627 open roles

Pay
SGD 2,800 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Officer (Call Center)MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Job Description:

  • Handle inbound and outbound customer calls in a professional manner.
  • Provide assistance on credit card enquiries, disputes, payments, and other banking services.
  • Perform customer verification and update records in banking systems.
  • Resolve customer issues or escalate cases in accordance with established procedures.
  • Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
  • Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
  • Achieve service quality, productivity, and customer satisfaction targets.

Job Requirements:

  • Prior experience in call centre, customer service, or banking is preferred.
  • Good communication and interpersonal skills.
  • Strong customer service mindset and problem-solving abilities.
  • Comfortable working with multiple systems and computer applications.
  • Willing and able to work on a 24/7 rotating shift schedule.
  • Knowledge of credit card or banking products will be an advantage.
  • Ability to work in a fast-paced and service-driven environment.
  • Strong teamwork, adaptability, and positive working attitude.
  • High level of accuracy and attention to detail.
  • Able to remain calm and professional when handling challenging situations.
  • Strong sense of responsibility and integrity in handling confidential information.
  • Commitment to meet performance and service standards.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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Is it a subscription?

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