The posting
Key Highlights:
- Contract Duration: 24 months (2 years)
- Salary: SGD $2,500 – $3,500/month
- Allowances: Additional allowances provided due to the nature of the role
- Working Hours: Rotating 12-hour shifts (7:00am – 7:00pm / 7:00pm – 7:00am)
- Rotation between morning and night shifts approximately every 2–3 weeks
- Initial 2–3 months of training: Mon – Thur: 8:30am – 6:00pm | Fri: 8:30am – 5:30pm
- Work Location: Tampines Plaza 2, Singapore
Key Responsibilities:
Telecare Support & Client Wellbeing • Provide 24/7 telecare support through incoming calls and outgoing care calls in accordance with established protocols and service standards • Conduct regular wellbeing check-ins and follow-up calls to maintain positive relationships with clients and provide timely assistance • Identify clients' health and social care needs and refer them to appropriate community resources, healthcare services, and social support programmes
Care Coordination & Referral Management • Coordinate health and social care matters with primary care providers, community nurses, senior wellbeing coordinators, and community partners • Facilitate referrals to relevant healthcare professionals, community services, and social support programmes based on clients' needs • Recognise and escalate complex cases, urgent concerns, or situations requiring further intervention to senior coordinators or relevant healthcare professionals • Support community outreach, client engagement activities, and other health and wellbeing initiatives when required
Client Documentation & Administrative Support • Maintain accurate and up-to-date documentation of clients' care plans, call interactions, and follow-up actions • Ensure all client records and administrative information are properly maintained and updated • Coordinate follow-up actions and administrative matters to support continuity of care and service delivery
Call Centre Operations & Service Quality • Handle incoming calls and conduct outgoing care calls efficiently while providing timely and professional assistance to clients • Ensure consistent service quality, efficient call handling, and adherence to established operational workflows and service level targets • Maintain low abandoned call rates by managing incoming calls effectively and minimising waiting times • Manage multiple tasks in a fast-paced call centre environment while ensuring accurate documentation and quality service delivery • Perform other ad-hoc duties as assigned by the supervisor
Requirements:
• Minimum Diploma in any discipline, or GCE N-Level qualifications • Experience in contact centre operations, customer service, eldercare, healthcare, or social care will be an advantage • Willing and able to work rotating 12-hour shifts, including morning and night shifts, weekends, and public holidays • Strong communication and interpersonal skills, with the ability to engage empathetically and professionally with seniors and clients requiring care support • Good problem-solving skills, with the ability to assess situations and escalate concerns appropriately • A strong team player with a positive work attitude, patience, and a high sense of responsibility • Able to multitask, manage calls efficiently, and maintain accurate documentation in a fast-paced environment
Only shortlisted candidates will be notified.
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BGC Group Pte Ltd (Outsourcing)
EA 05C3053
