The posting
Customer Service & Order Management Executive
💰 Salary: Up to $3,600/month 📍 Location: Havelock Road (near Havelock MRT) 🕘 Working Hours: Monday to Friday, 9am – 6pm 📄 Urgent Hiring | Immediate Start Preferred
Join a German MNC specialising in architectural lighting solutions and support customer service, order processing, and sales operations.
Key Responsibilities
- Process customer orders and contracts, ensuring pricing accuracy against quotations and agreed terms.
- Coordinate with factories on special pricing and monitor delivery schedules to meet customer requirements.
- Follow up on customer payments, overdue accounts, and credit limits in coordination with the Accounts Receivable team at overseas headquarters.
- Handle Letter of Credit (LC) documentation and negotiations, ensuring compliance with company terms and conditions.
- Arrange order releases and shipments, verifying shipping instructions, Incoterms, forwarding details, and delivery addresses.
- Issue debit and credit notes when required.
- Support project registration and update customer and project information in SAP and CRM systems.
- Coordinate import/export and customs clearance documentation, including Certificates of Origin and test certificates.
- Handle customer complaints, product returns, and quality-related matters.
- Respond to customer enquiries via email and phone.
📩 Interested candidates, please send your updated CV to [email protected] or Telegram @jocelynchan.
Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820



