The posting
- Contact Centre Experience
- Customer Service Skills
- Ability to multitask / Willing to handle multiple service calls
- Ability to handle difficult customers
- Ability to draft a professional email response to a customer
- Familiar with Excel ( vlookup, pivot table) to generate reports
- Effectively bilingual (English / Chinese)
Eligibility: Local/ PR / WP Employment Type: 2-year Contract (Renewable) Operating Hours
- Monday to Friday: 8:30 AM – 8:30 PM
- Saturday: 8:30 AM – 1:00 PM
- Public Holidays: Off
Work Schedule (Shift-Based)
- Morning Shift 8:30 AM – 4:30 PM and Sat
- Afternoon Shift 11:30 AM – 8:30 PM
- Rotating between the 2 shifts



