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Open nowPosted today

Customer Success and Delivery Manager

MyCareersFuture95,505 open roles

Pay
SGD 5,000 – SGD 7,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Success and Delivery ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

Our client is a leading consultancing firm supporting organisations across the region with enterprise HR systems and managed services. Due to continued growth, they are looking for an experienced Customer Success Manager to oversee a portfolio of enterprise accounts, ensuring operational excellence, customer satisfaction, and long-term partnership success.

Key Responsibilities

  • Manage and grow relationships across a portfolio of client accounts.
  • Oversee incidents, service requests, and change requests, ensuring SLA commitments are met.
  • Prioritise issues appropriately and coordinate with internal teams for timely resolution.
  • Conduct regular service reviews and provide operational insights to customers.
  • Identify process improvement, enhancement, and upsell opportunities.
  • Handle escalations and maintain high levels of customer satisfaction.
  • Partner with stakeholders to understand business needs and recommend suitable solutions.

Requirements

  • Bachelor's Degree in Business, Information Systems, Human Resources, or a related discipline.
  • At least 5 years of experience in Customer Success, Service Delivery, Account Management, HRIS, or Application Managed Services environments.
  • Experience supporting enterprise HR technology platforms preferred.
  • Good understanding of HR operations, Core HR, Payroll, or Talent Management processes.
  • Strong stakeholder management and client communication skills.
  • Demonstrated ability to manage multiple customer accounts simultaneously.
  • Experience handling incidents, service requests, change requests, and operational governance.
  • Strong analytical and problem-solving capabilities with a customer-centric mindset.
  • Professional certifications in enterprise HR platforms are advantageous.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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