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Open nowPosted today

Customer Support Assistant Manager - Japanese Speaking | Central, up to 6K

MyCareersFuture90,627 open roles

Pay
SGD 5,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Support Assistant Manager - Japanese Speaking | Central, up to 6KMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Responsibilities

This position is responsible for supporting customer experience initiatives and service quality improvement across multiple customer engagement channels. The role acts as a key liaison between operational teams and internal stakeholders to ensure customer concerns are addressed effectively while contributing to continuous improvement of service standards and workflows.

1. Customer Experience Management

  • Handle and monitor customer enquiries, feedback, and service-related cases received through various communication channels.
  • Ensure timely and professional responses in accordance with established service standards.
  • Review and resolve complex customer-related matters through coordination with relevant stakeholders.
  • Track open cases and ensure appropriate follow-up actions are completed.
  • Support initiatives aimed at maintaining a positive customer experience and service consistency.

2. Service Quality & Process Enhancement

  • Review and maintain customer interaction procedures, guidelines, and operational documentation.
  • Support the implementation of service frameworks and escalation processes.
  • Analyse service performance and identify opportunities to improve operational efficiency.
  • Collaborate with cross-functional teams to address recurring service-related issues.
  • Monitor service metrics and recommend improvements where appropriate.

3. Team Support & Capability Development

  • Coordinate day-to-day activities related to customer case management.
  • Provide guidance and knowledge sharing to ensure consistent service delivery.
  • Support onboarding and development activities for new team members when required.
  • Contribute to the establishment of best practices and service excellence initiatives.
  • Assist in strengthening team capabilities and operational readiness as the function evolves.

4. Insights & Reporting

  • Consolidate customer feedback and service trends for management review.
  • Prepare regular reports on service performance and key observations.
  • Identify recurring themes and recommend improvement initiatives.
  • Share customer insights with relevant stakeholders to support business decision-making and operational enhancement.

Requirements

Mandatory

  • Minimum 4 years of experience in customer-facing operations, service management, customer experience, or related functions.
  • Experience managing customer interactions and resolving service-related issues.
  • Strong communication and stakeholder management skills.
  • Ability to work independently in a fast-paced environment and manage multiple priorities simultaneously.
  • Good analytical and problem-solving capabilities.
  • Proficiency in Microsoft Office applications, particularly Excel and Outlook.
  • Strong command of written and spoken English.

Preferred

  • Experience within consumer-facing industries such as retail, hospitality, lifestyle, healthcare, e-commerce, or service-related sectors.
  • Exposure to service quality improvement, process enhancement, or operational excellence initiatives.
  • Experience collaborating with cross-functional operational teams.
  • Prior experience coaching, guiding, or mentoring junior team members.

Personal Attributes

  • Customer-centric mindset with a strong focus on service quality.
  • Strong interpersonal and relationship-building skills.
  • Organised, detail-oriented, and capable of managing multiple workstreams.
  • Adaptable and solution-oriented when handling challenging situations.
  • Proactive in identifying improvement opportunities and driving positive change.
  • Collaborative team player with leadership potential.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Yuta Nakamura

EA Personnel Reg. no.: R23117850

EA License no.: 07C5771

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