The posting
This role supports our company's global IT infrastructure and cybersecurity operations.
Job Description:
· Prepare and uses operational checklist and runbook to discover and react to security events
· Vigilant adherence to SMC IT security policies and procedures
· Collaborate with our users and partners in response to passive and active security incident response activities
· Evaluate security run books for continuous improvement
· Review ticket queue for resolution, closure and escalation
· Execute malware scans, analyze scan results and work with senior analyst for response
· Leverage enterprise tools to assist with vulnerability management & patching
· Leverage enterprise tools to assist with user education, promoting safe computing practices across SMC
· Help develop metrics, report on the MDR (Managed Detection and Response) effectiveness to drive continuous improvement
· All other duties as assigned
Job Requirements:
· Degree in a business, management or technical field or relevant work experience
· 2+ years of experience in a customer service or technical support role
· 1+ years of experience in a cybersecurity related role
· Basic understanding of ITSM Principles or ITIL4Foundations certification
· Experience with Endpoint detection &response and email security tools (Cortex, ZTap, Proofpoint, Tanium)
· A+ and/or MCSA certification is preferred
· Experience with enterprise security products Varonis, Proofpoint, Tanium is a plus
· Successful completion of security training including attainment of Security+ certification is preferred
· Excellent interpersonal communication skills
· Proficient in spoken & written English with the ability to communicate effectively with regional & global stakeholders



