The posting
- Facilitate survey administration and conduct data validation on completed surveys
- Make calls out to respondents to verify and clarify data if needed
- Conduct and verify data on completed survey cases to ensure data is accurate and reliable
- Deliver personalized service over the phone to respondents with regards to survey matters in an effective and efficient manner.
- Support the team and contact service centre in terms of administrative and coordination
- Data entry for completed surveys, and to update status and report to supervisor
- Ensure highest level of customer experience service is rendered
- Respond to queries from respondents in a professional manner
- Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI)
- Ability to work proactively, independently under tight timelines
- Proficient in computer usage, able to adapt to systems within a short period of time
- Any other ad-hoc duties as assigned
Requirements
- Minimum Diploma qualification in any discipline.
- Prior experience in customer service, call centre, survey administration, or data entry will be an advantage.
- Strong verbal communication skills with the ability to interact professionally with respondents over the phone.
- Good attention to detail and ability to perform data validation and verification accurately.
- Proficient in Microsoft Office applications and comfortable learning new systems quickly.
- Able to handle administrative and coordination tasks efficiently.
- Strong organizational and time management skills with the ability to meet KPIs and work under tight deadlines.
- Able to work independently with minimal supervision while maintaining a high standard of work quality.
- Customer-oriented with a commitment to delivering excellent service experiences.
- Possess strong problem-solving skills and the ability to respond to queries professionally and effectively.
- Team player with a positive attitude and willingness to take on ad-hoc duties as assigned.



