The posting
Responsible for very large or complex data center sites across multiple regions or countries and defines the group wide strategy for performance monitoring, aligning KPIs and objectives to drive global efficiency, uptime, and customer satisfaction. Oversees capacity evaluations for physical, power, cooling, and security needs to ensure readiness and operational excellence, and partners with executive leadership on long-term operational and financial targets. Drives the adoption of automation and predictive analytics, establish crisis management and process improvement standards, and promote a culture of knowledge sharing and compliance. Leads major expansion initiatives, serves as the senior executive liaison across regions, develops partnerships, and manages the full lifecycle of hardware assets - overseeing installations, maintenance, and procurement, approving large investments, and directing audits to optimise efficiency, security, and scalability.
Requirements:
- Significant experience leading large-scale, people-intensive operations in data centers, cloud infrastructure, fulfilment, logistics, manufacturing, or another highly complex operational environment.
- Proven experience operating at hyperscale and building systems that allow organisations to grow significantly without increasing headcount proportionally.
- Demonstrated ability to design operating models that manage work, capacity, throughput, productivity, quality, and performance systematically rather than relying primarily on organisational hierarchy or additional staffing.
- A strong systems and software mindset, with a track record of using automation, tooling, data, and process engineering to improve operational performance.
- Deep experience building repeatable operating mechanisms and scalable processes across multiple sites or large distributed organisations.
- Strong understanding of data center hardware operations, including hardware deployment, break/fix, compute infrastructure, GPU rack deployment, inventory, spare parts, and repair operations.
- Technical depth sufficient to engage effectively with engineering and infrastructure teams and understand the operational implications of evolving compute and GPU architectures.
- Experience managing infrastructure through multiple stages of its lifecycle, from deployment and introduction of new technology through steady-state operations, repair, replacement, and retirement.
- Experience developing or scaling new product introduction (NPI) processes in a complex infrastructure or hardware environment.
- Ability to distinguish between problems that require additional resources and problems that should be solved through better systems, processes, automation, or organisational design.
- Bias for action and strong focus on measurable results.
- Ability to excel in a fast-paced environment characterised by significant growth, technical complexity, and rapidly evolving business requirements.
