The posting
Responsibilities
• Administer and maintain Microsoft SQL Server, Azure SQL, and other enterprise database platforms.
• Support AWS database services such as Amazon RDS, Aurora, and related managed database services where applicable.
• Support additional database technologies such as MySQL, PostgreSQL, Oracle, MariaDB, MongoDB, and other NoSQL platforms where required.
• Perform database provisioning, configuration, user access administration, patching, upgrades, housekeeping, and routine maintenance activities.
• Monitor database availability, capacity, performance, health, and operational alerts.
• Manage database backup, restore, and recovery processes to ensure data integrity and availability.
• Support high availability and disaster recovery configurations such as clustering, replication, log shipping, Always On, and failover arrangements where applicable.
• Investigate, analyse, and troubleshoot and resolve database-related incidents and service requests within agreed SLA timelines.
• Maintain accurate and timely updates in ticketing systems with investigation findings, actions taken, and resolution details.
• Identify slow-running queries, blocking, deadlocks, indexing issues, capacity constraints, and resource bottlenecks.
• Recommend improvements to database stability, reliability, security, and operational efficiency.
• Ensure adherence to ITIL processes including Incident, Problem, Change, Request, and Knowledge Management.
• Support, track, and document database change implementation activities.
• Participate in audit support, operational reviews, disaster recovery testing, and compliance-related activities.
• Prepare and maintain SOPs, runbooks, operational checklists, and knowledge articles.
• Support junior engineers and collaborate across cross-functional teams involving database, server, storage, backup, network, cloud, and application layers.
• Communicate effectively with stakeholders during incidents, changes, maintenance windows, and service reviews.
Requirements
• Diploma or Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 3-6 years of hands-on experience in relational database administration, preferably in enterprise or managed services environments.
• Hands-on experience with Microsoft SQL Server administration, Azure SQL Database and/or Azure SQL Managed Instance, AWS database services such as Amazon RDS or Aurora, MySQL and/or PostgreSQL administration, Database backup, restore, and recovery operations, Performance monitoring, troubleshooting, and basic tuning
• Good understanding of database security, access control, and permission management.
• Familiarity with high availability and disaster recovery concepts such as clustering, replication, log shipping, Always On, failover, and DR testing.
• Experience supporting enterprise database migration, upgrade, or modernisation activities.
• Ability to troubleshoot issues across database, application, server, storage, backup, network, and cloud layers.
• Strong analytical and problem-solving skills.
Licence no: 12C6060



