The posting
Key Responsibilities
- Troubleshoot and resolve desktop support incidents and service requests.
- Diagnose client platform issues and restore functionality.
- Investigate escalated incidents, identify root causes, and provide temporary or permanent solutions.
- Provide timely updates to stakeholders and manage customer expectations.
- Own cases through resolution, maintain accurate documentation, and update tickets.
- Escalate potential issues proactively to the Team Lead.
Must Have
- Desktop support and incident/service request troubleshooting experience.
- Strong problem-solving and customer service skills.
- Case ownership, ticket tracking, and documentation.
- Effective communication and teamwork.



