Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Desktop Support Engineer

MyCareersFuture94,660 open roles

Pay
SGD 4,500 – SGD 7,000 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Support EngineerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.1%30 days
This job: posted 2 days ago

MyCareersFuture median: 3 days open

The posting

Role and Responsibilities

· Service now incident management, request management experience is required.

· Provide Hardware break fix services for laptop, desktop, printers and scanners

· Provide hardware upgrade services for laptop, desktop, printers and scanners

· Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services

· Provide L3 desktop support, Provide L2 LAN support (LAN admin support with touch services)

· Technical support for Voice and Video conferencing

· Co-ordination with vendor, Co-ordinate with offshore and onsite tech support team

· Identify and Share/ recommend new products (H/W & S/W) for evaluation

· Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network

· Provide assistance for antivirus management

· Trouble ticket maintenance and Maintain file and print servers (Location specific)

· Conduct user awareness sessions / trainings to end users on new technologies

· Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support)

· Site Inventory management and maintenance

· Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports

· Attend regular trainings and learn new technologies as required and conducted by the employer

· Escalate the issues to management or next level as needed, Provide support for asset disposal services

· Generate and provide weekly, monthly activity and other reports

· Escalate and Coordinate with remote support team at offshore to get the user issues resolved

· Participate daily domain watch meetings, weekly and monthly team meetings along with offshore and another global team

· Identify and implement best practices, service improvements and transformation opportunities and share the same to global team

· Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.

· Implement the corrective/ preventive action identified

· Co-ordination with the other support groups and Domains

· Discuss management of risks in advance with the Domain Leads

· Update knowledge base with the resolutions as required and discussed in Post Outage Reviews

· Ensure that the policies and procedures set by TCS are adhered to

· Escalating to higher management whenever required

· Report the status to the higher management

Qualifications and Education Requirements

· Bachelor’s Degree or equivalent experience

· 5 to 7 years of relevant IT workexperience required

· ITIL Certification or ITSM process knowledge strongly preferred

· MCSE or MCP preferred

Preferred Skills

· Minimum 5 to 6 years of experience in Enterprise desktop support experience

· ServiceNow hand on experience on ticket management and procurement is must.

· MCSE or MCP on windows 10 and A+ Certification is essential

· Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)

· Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one note , MS project, MS Internet Explorer and other standard desktop applications

· Very good hands on experience on Lync, WebEx, RDP , Remote desktop support, MS Terminal Services , CISCO VPN , BMC Remedy service management tool , MS SCCM Client, Commvault back up and Disk keeper disk wipe software

· Excellent knowledge on managing and troubleshooting McAfee antivirus software, experience / exposure to virus outbreak management

· Good knowledge and implementation skill on Enterprise desktop security and end point protection and management

· Installation experience on MS .Net, Sun JAVA client, MS Direct X,IBM DB2 client ,SAP GUI client will be an added advantage

· Very good experience on providing client level support to web conferencing systems like WebEx, Lync or Intercall

· Experience in Manufacturing/Industrial Application Services, Workstation, RFID scanner, Bar code scanner, Controllers, Scale AS, PLC etc.

· Exposure on technical support to Avaya, Cisco Polycom enterprise audio and video conferencing systems

· Exposure on technical support to Apple iPhone, Blackberry and other PDA devices

· Excellent hands on experience in installation and troubleshooting desktop, Printers , Laptop and other computer peripherals hardware problem

· Trouble shooting network printer issues, file server issues with exposure to handle dell servers

· Excellent communication and documentation skills are mandatory

· Very good knowledge about enterprise LAN and WAN setups with hands on experience in trouble shooting and identifying network issues

· Exposure to MS ADS and user ID management

· Ability to co-ordinate with different internal support groups (Like Network, Messaging, Security and change management teams)

· Ability to physically move PCs on the floor and to the desks

· Ability to communicate with the end users and executives (If needed)

· Ability to work as a team member with good team spirit

· Good understanding about tiered infrastructure support services in a managed services model

· Experience in working with Onshore/Offshore teams

· Experience in working with cross-functional teams (IT Service Management framework)

· Ability to effectively communicate with global teams for issue escalation and problem resolution

· Driving experience with valid driver license, ability drive to customer location (as required) and ability to lift / move computer equipment(up to 40 to 50Lbs)

· Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required but is a plus).

· Proven communication skills with multiple levels of an organization, including interaction with senior level management within the company

· Strong influencing and relationship management skills

· Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

Self-driven and resourceful to achieve goals independently as well as work well in groups

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.