The posting
Join a dynamic and talented Global Technology team working to support and improve regional technology operations across endpoint management and regional data center environments.
The Engineer I position for Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography, while also managing regional data center operational activities, vendor coordination, hardware procurement, remote hands services, billing, circuits and infrastructure support.
This role works closely with Global end point system team, local teams, vendors and regional leadership to ensure endpoint devices and regional data centers remain secure, compliant, stable, scalable and aligned with global standards.
The right candidate is self-motivated, technically strong, service-oriented and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability, project coordination, vendor management, communication skills and the ability to work across multiple teams and time zones.
RESPONSIBILITIES
- Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis and escalation resolution
- Manage endpoint lifecycle, including OS deployment (SCCM, Intune, Autopilot), application deployment, patching and compliance monitoring
- Maintain and enhance endpoint environments through automation, policy enforcement and continuous improvement initiatives
- Support Windows 11 environments, Active Directory, Intune, Group Policy and Mobile Device Management solutions
- Monitor endpoint health, deployment success and adherence to cybersecurity and global standards
- Collaborate with various teams to support global rollouts, compliance and infrastructure initiatives
- Support project delivery across endpoint and data center domains, ensuring alignment with global standards
- Provide guidance to regional teams on endpoint support processes and best practices
- Monitor operational risks, driving continuous service improvement
- Coordinate Regional Data Center (RDC) operations, including remote hands services, hardware installations, moves and changes
- Manage vendor relationships across hardware, circuits and software licensing, including procurement, renewals and billing validation
- Handle hardware ordering and circuit provisioning for RDC environments
- Maintain accurate data center asset records, rack layouts and capacity planning (power, cooling, space)
- Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors
Knowledge
- Systems architecture and infrastructure standards
- Endpoint management standards and processes
- Infrastructure as Code (IaC) concepts and automation-driven operational practices
- Source control and version management concepts, including Git and GitHub
- Cloud platform fundamentals
- Monitoring, reporting, and operational health management principles
- Modern endpoint engineering practices, including configuration as code, automated deployments, and policy-based management
- Change management, incident management, and problem management methodologies
- Cybersecurity policies, controls, and endpoint compliance requirements
- Windows client operating systems, especially Windows 11
- Microsoft Intune administration, SCCM / Microsoft Endpoint Configuration Manager (MECM)
- Autopilot deployment and endpoint provisioning
- Active Directory and Group Policy
- Microsoft Connected Cache
- PowerShell scripting
- Operating system deployment technologies, including WIM images, driver packages, and application deployment methods
- Endpoint patching and compliance monitoring
- Data center administration principles
- RDC operational processes, including access management, vendor coordination, on-site support, and hardware handling
- Data center infrastructure fundamentals, including rack space, power, cooling, UPS, HVAC, fire suppression systems, and environmental monitoring
- Hardware procurement, software licensing, network and telecommunications service coordination, vendor management, and billing administration
- Understanding of business processes and regional IT support operations; experience in logistics operations is an advantage
Skills
- Strong troubleshooting and diagnostic capabilities
- Strong analytical and problem-solving skills
- Effective technical communication with both technical and non-technical stakeholders
- Experience developing automation solutions using PowerShell and/or Python
- Ability to analyze operational processes and identify opportunities for automation and efficiency improvements
- Experience using Git-based source control repositories for script and configuration management
- Ability to design and maintain repeatable, standardized deployment processes
- Endpoint deployment and administration
- PowerShell scripting and automation
- Documentation and process development
- Training and knowledge sharing
- Strong organizational and prioritization skills
- Customer-focused mindset
- Ability to work in a fast-paced, global environment
- Ability to manage multiple initiatives across endpoint and infrastructure support areas
- Ability to coordinate with global, regional, and local teams across multiple time zones
- Vendor management and commercial coordination
- Project management and coordination across multiple stakeholders
Desired Qualifications
- Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical field preferred
- 2+ years of experience administering Windows endpoints, SCCM, Intune, and endpoint support
- 1+ years of experience in data center operations, infrastructure support, vendor coordination, or regional technology operations preferred
- Experience managing technical projects involving multiple stakeholders
- Experience working in a regional or global technology support environment preferred
