The posting
Hiring | Enterprise Service Management (ServiceNow) Delivery Engineer
📍 Location: Singapore / 1 year Contract 💼 Experience: 5+ Years 🏦 Domain: Financial Services – Data Centre & Network Operations
Role Overview
We are looking for an experienced Enterprise Service Management (ServiceNow) Delivery Engineer with a strong background in network engineering/operations, ServiceNow Discovery, Service Mapping, and CMDB.
The role will focus on onboarding a 450+ network device estate into ServiceNow, ensuring accurate CMDB data, network discovery, topology mapping, and repeatable ESM onboarding processes.
Key Responsibilities
- Execute network discovery using ServiceNow Discovery and Service Mapping.
- Validate, reconcile, and remediate CMDB configuration items (CIs) and relationships.
- Onboard network devices, dependencies, attributes, and mappings into ServiceNow.
- Configure and refine discovery patterns, probes, and credentials.
- Troubleshoot discovery gaps and CMDB/data-quality issues.
- Document discovery configurations, onboarding procedures, and CMDB standards.
- Support ongoing CMDB data-quality governance and knowledge transfer to the permanent Network Operations team.
Mandatory Skills
- 5+ years of experience in network engineering / network operations.
- Hands-on experience with ServiceNow Discovery and Service Mapping.
- Strong understanding of CMDB, CI relationships, and data quality.
- Good knowledge of routing, switching, firewalls, and network topology.
- Experience with enterprise IT Service Management / ServiceNow environments.
- Strong troubleshooting and data-validation skills.
Good to Have
- Python / PowerShell scripting for automation and data reconciliation.
- Experience with large-scale network discovery and CMDB onboarding.
- Financial services / banking environment experience.
- Strong documentation and stakeholder communication skills.
Reporting to: SVP – Data Centre & Network Operations



