The posting
JOB TITLE: F&B OPERATIONS GENERAL MANAGER Company: La Familia Restaurant, Singapore
Job Scope and Measurable Management Responsibilities
- Oversee daily restaurant operations to achieve monthly sales targets and maintain efficient service.
- Manage kitchen and service teams, ensuring staff productivity, attendance, and performance meet company standards.
- Monitor monthly revenue, food costs, labour costs, and operating expenses to achieve budgeted profitability.
- Maintain food cost and inventory controls, conduct monthly stock takes, and minimise wastage.
- Develop staff training plans and conduct regular performance reviews to improve productivity and service quality.
- Monitor customer feedback and implement improvements to maintain customer satisfaction and reduce complaints.
- Ensure compliance with Singapore food safety, hygiene, employment, and workplace safety regulations.
- Prepare monthly operational reports covering sales performance, expenses, staffing, inventory, and business results.
- Implement sales and promotional strategies to increase revenue, customer retention, and business growth.
- Establish and review key performance indicators (KPIs) for sales, cost control, service standards, and staff performance.
Recommended measurable KPIs for management reporting:
- Sales: Achieve monthly revenue targets set by management.
- Cost control: Maintain food and labour costs within approved budgets.
- Inventory: Conduct monthly stock takes and investigate stock variances.
- Staff performance: Conduct quarterly performance reviews and regular training.
- Customer service: Monitor customer feedback and resolve complaints promptly.
- Compliance: Maintain food safety and hygiene standards, with no major preventable violations.



