The posting
Company Overview
The Dempsey Project offers a welcoming space to browse, dine, and unwind in Dempsey Hill. Our diverse menu caters to vegan, vegetarian, and gluten-free diets, providing a timeless, peaceful oasis with a communal dining area and veranda seating.
Job Summary
Join our Food & Beverage team as a Retail Assistant, delivering excellent customer service, maintaining store presentation, managing inventory, and supporting retail operations in a fast-paced environment.
Responsibilities
- Greet customers warmly and provide tailored product recommendations to enhance their shopping experience.
- Resolve customer concerns promptly and professionally to ensure satisfaction and encourage repeat visits.
- Actively promote high-quality products, special offers, and new items to drive sales growth.
- Suggest complementary products to customers to increase basket size (e.g., pairing wine with cheese).
- Acquire detailed knowledge about cheese products or demonstrate willingness to learn.
- Maintain a clean, organized, and visually appealing store by arranging products neatly and following display guidelines.
- Ensure shelves and product racks are well-stocked, rotated, and presented according to expiry dates.
- Assist with stock replenishment, conduct stock checks, and notify management of low inventory levels.
- Receive deliveries, unpack and organize stock, and maintain accurate stock records.
- Keep the store compliant with health and safety regulations, adhering to food safety standards for perishable and prepared foods.
- Operate the cash register accurately, handling cash, credit card payments, and receipts efficiently.
- Collaborate with team members to ensure smooth store operations and timely customer service during peak hours.
- Communicate effectively with colleagues and management about store operations, customer feedback, and operational challenges.
- Maintain up-to-date knowledge of food and beverage products, promotions, seasonal items, and special dietary options.
- Educate customers on food products, ingredients, and sourcing practices when needed.
Required competencies and certifications
- Minimum 3–4 years of Food & Beverage experience, preferably including supervisory or management roles.
- Minimum GCE ‘O’ Level or Diploma in F&B Service or equivalent qualification.
- Strong leadership, communication, and problem-solving skills demonstrated in previous roles.
- Customer-oriented approach with the ability to handle feedback and complaints professionally.
- Ability to work effectively in a fast-paced environment managing multiple responsibilities.
- Willingness to work weekends, eves of public holidays, and public holidays.
Preferred competencies and qualifications
- WSQ Food Safety and Hygiene certification preferred (helps enhance food safety compliance but not essential to perform core duties).
- Experience in retail operations is advantageous.
Other Information
Job Highlights
- 5-day work week (48 hours)
- 14 days annual leave
- Staff meals provided
- Shuttle bus service from Orchard, Holland Village, and Botanic Gardens (provided by Dempsey Hill Management)
Working Location The Dempsey Project Block 9 Dempsey Road, #01-12 Singapore 247697



