The posting
Mind Stretcher is one of Singapore’s leading enrichment and tuition centre networks, with multiple learning centres across the island and a corporate office. We are committed to providing a safe, well-maintained, and conducive environment for students, parents, staff, and tutors at every one of our premises.
Role Summary
The Facilities Manager is responsible for the end-to-end management of all Mind Stretcher learning centres and office premises. This covers maintenance, security systems, safety, compliance, vendor management, and space planning. This is a hands-on, multi-site, individual contributor role requiring strong self-direction and the ability to manage upwards effectively.
Key Responsibilities
Facilities Operations & Maintenance
- Oversee day-to-day operations across all centres and offices, ensuring premises are clean, safe, and fully functional at all times.
- Develop and execute preventive maintenance schedules for all M&E systems — air-conditioning, electrical, plumbing, and fire protection.
- Respond promptly to facilities breakdowns; coordinate and supervise all rectification works.
- Conduct regular site inspections across all locations; log defects and track resolution to closure.
Security Systems Management
- Manage and maintain all security systems across premises, including CCTV, access control, alarm systems, and intercom.
- Liaise with security system vendors for installation, servicing, and upgrades.
- Conduct periodic audits of security system functionality; ensure systems are operational at all times.
- Escalate and resolve security incidents; maintain incident logs.
Hands-On Maintenance & Vendor Management
- Serve as the first line of response for maintenance and repair issues across all premises, performing hands-on works independently where within competency — including minor electrical, plumbing, carpentry, furniture, signage, and general upkeep.
- Determine when specialist contractors are required and engage vendors accordingly; balance cost efficiency with service quality in all outsourcing decisions.
- Source, evaluate, and manage external service contracts for specialist works, including cleaning, pest control, air-con servicing, security systems, fire protection, and waste disposal.
- Obtain and assess quotations; negotiate contracts to ensure value for money.
- Supervise vendor and contractor works on-site; inspect and verify completion before sign-off.
- Monitor vendor performance against agreed SLAs; manage non-compliance and escalate where necessary.
Safety, Compliance & Regulatory
- Ensure all premises comply with relevant Singapore regulations, including SCDF fire safety requirements, BCA building standards, and MOM workplace safety obligations.
- Maintain valid licences, permits, and certifications for all premises (e.g. fire certificates, building permits).
- Develop, implement, and update emergency response and business continuity plans.
- Conduct and document regular safety audits and risk assessments across all sites.
Budget & Cost Management
- Prepare and manage the annual facilities budget; track expenditure and flag variances to management.
- Identify and implement cost-saving initiatives without compromising safety or service standards.
- Process purchase orders, service requests, and invoices in accordance with company procurement procedures.
Space Planning & Fit-Out Projects
- Support new centre set-ups, renovation works, and lease renewals — from scope definition to handover.
- Liaise with landlords, contractors, and internal stakeholders to deliver projects on time and within budget.
- Maintain up-to-date floor plans, asset registers, and facilities documentation for all premises.
Internal Stakeholder Management
- Act as the primary point of contact between Centre Operations, Corporate Management, landlords, contractors, and regulatory bodies on all facilities and security matters.
- Coordinate with Centre Principals and the Operations team to schedule works with minimal disruption to classes and operations.
Requirements
Qualifications:
- Diploma or Degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, or a related field — required.
- Professional certification preferred: Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent recognised by SFM (Singapore Facilities Management) or IFMA.
- Fire Safety Manager (FSM) certification is an advantage.
Experience:
- Minimum 5 years of facilities management experience, with at least 2 years managing multiple sites.
- Proven hands-on technical ability — able to independently perform minor electrical, plumbing, carpentry, furniture, and general maintenance works.
- Hands-on experience managing security systems (CCTV, access control, alarm systems).
- Demonstrated track record of managing vendors, service contracts, and compliance requirements.
- Prior experience in education, retail, or F&B environments is preferred; familiarity with child-facing premises is a plus.
Skills & Attributes
- Strong working knowledge of M&E systems, building maintenance, and local regulatory requirements (SCDF, BCA, MOM).
- Technically competent and physically able to perform hands-on maintenance and repair work across multiple sites.
- Commercially minded — able to assess quotations, manage budgets, and negotiate with vendors.
- Highly organised with the ability to manage multiple sites and competing priorities independently.
- Proactive and solutions-oriented; able to operate with a high degree of autonomy.
- Strong communication skills; able to engage effectively with internal stakeholders and external parties.
- Proficient in Microsoft Office; familiarity with facilities management software or CMMS is an advantage.
Working Conditions
This is a full-time, on-site role requiring regular travel across Mind Stretcher’s network of centres islandwide. Availability outside standard hours may be required for urgent facilities issues, renovation works, or emergencies.
