The posting
Job Details including but not limited to:
Trading Desk Support
- Act as the first point of contact for the trading desk, providing day-to-day operational and technical support.
- Troubleshoot real-time trading issues and coordinate with internal technology and operations teams to ensure timely resolution.
- Monitor and escalate trade breaks, execution anomalies, or client-impacting issues.
Client Onboarding & Maintenance
- Lead new client onboarding for the Prime Services business, including account setup, trade flow testing, and system readiness checks.
- Partner with Compliance, Legal, and KYC/AML teams to ensure smooth onboarding and adherence to regulatory requirements.
- Maintain accurate client records and monitor client-specific trading requirements.
Vendor Management
- Manage relationships with external vendors supporting trading systems, connectivity, and related infrastructure.
- Coordinate issue escalation and resolution with vendors to minimize disruption to trading.
- Review vendor performance and ensure compliance with agreed service levels.
Issue Resolution & Incident Management
- Investigate and resolve trade-related issues in collaboration with trading, technology, and operations teams.
- Document recurring issues and work with stakeholders to drive process improvements and prevent recurrence.
- Communicate effectively with clients and internal stakeholders to provide timely updates and solutions.
Trade Floor Support (Horizontal Build-Out)
- Contribute to the design and establishment of a horizontal trade floor support team covering.
- Help define standards, processes, and best practices to ensure consistent support across business lines.
- Collaborate with cross-functional teams to enhance platform resilience and scalability.
Job Requirement
- At least 5 years of experience working with the FIX protocol
- Knowledge of FIX Protocol and experience in the FIX onboarding / Client Connectivity Space.
- Proficiency in Requirement Gathering and interaction with the stakeholders.
- Ability to work in a fast pace / rapidly changing work environment.



