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Open nowPosted today

Fleet Support & Enforcement Officer | Nearest Paya Lebar MRT

MyCareersFuture94,660 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen nowFleet Support & Enforcement Officer | Nearest Paya Lebar MRTMyCareersFuture · Singapore
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

Key Responsibilities

Customer Service & Community Engagement

  • Communicate with customers via outbound calls, emails, and messaging platforms.
  • Handle customer enquiries, feedback, and disputes professionally.
  • Provide excellent customer service and maintain positive customer relationships.
  • Assist customers with issues relating to vehicle bookings and usage.

Incident Investigation & Enforcement

  • Investigate vehicle damage, accidents, and misuse cases involving car-sharing vehicles.
  • Gather evidence through customer statements, photographs, telematics data, and system records.
  • Determine liability based on company policies and investigation findings.
  • Communicate investigation outcomes and resolutions to customers.
  • Follow up on outstanding cases and ensure timely closure.

Compliance & Documentation

  • Maintain accurate records of investigations, customer communications, and case outcomes.
  • Prepare reports and supporting documentation for management review.
  • Ensure adherence to company policies and operational procedures.
  • Escalate complex or unresolved cases to the relevant departments when necessary.

Operations Support

  • Coordinate with internal departments, workshops, and service providers regarding vehicle repairs and inspections.
  • Monitor and track vehicle damage cases until resolution.
  • Support operational initiatives and process improvement projects.

Requirements

  • Minimum Diploma or equivalent qualification.
  • Experience in customer service, customer relations, enforcement, investigations, insurance claims, fleet operations, or related fields is an advantage.
  • Strong communication and interpersonal skills.
  • Able to manage difficult conversations professionally and objectively.
  • Good problem-solving and investigative skills.
  • Proficient in Microsoft Office applications.
  • Able to work independently and as part of a team.
  • Possess a Class 3 driving licence is an advantage.
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The numbers game

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