The posting
Role Overview:
As our Forward Deployed Engineer, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for successful long-term partnerships.
This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing AI security market.
What You’ll Do:
- Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
- Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
- Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
- Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
- Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing
- Document repeatable processes, technical guides, implementation templates, and internal runbooks
- Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
- Act as a customer advocate, gathering feedback and insights to inform roadmap and future services
What You’ll Bring:
- 8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
- Experience building and/or deploying AI Systems/Applications
- Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)
- Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
- Experience working with enterprise customers in regulated industries (huge bonus: AI/ML or cybersecurity products)
- Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
- Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive.
- Red Hat Certified Specialist in OpenShift Administration - nice to have



