The posting
Nature of Service:
- Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
- Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
- Facilitation of stakeholder group discussions or workshops to gather requirements, seek consensus on proposed future state processes, etc.
- Documentation of process models using the Authority’s preferred tool.
Required Role’s competencies, skills & knowledge
- Relevant credentials and qualifications.
- Minimum 3 years of relevant experience in performing the Role.
The candidate will support both enhancement delivery and operational activities including:
Enhancements and Change Requests (CR)
- Review enhancement requests with Product Managers and business users to assess business needs, feasibility, impact, and value.
- Analyse business and system requirements and recommend appropriate solution approaches.
- Review and scrutinise vendors' proposed system designs and implementation approaches to ensure optimal and cost-effective solutions are delivered.
- Support effort validation and challenge CR estimates where necessary to ensure proposed effort is aligned with the approved CR framework and to safeguard against overcharging.
- Coordinate and support testing activities to ensure requirements coverage, regression testing completeness, and successful User Acceptance Testing (UAT) by user/business divisions.
- Support planning and delivery of the enhancement roadmap and ongoing CR pipeline.
Operations Support
- Support daily operational activities, including triaging and coordinating investigation of support tickets.
- Facilitate issue resolution across vendors, business users and internal stakeholders.
- Support impact assessment and implementation planning for operational issues and enhancements.
Functions
- Design solutions and support transition strategies in consultation with track leads.
- Work closely with Product Owners and business stakeholders to gather, validate, and assess business requirements, including future-state business processes.
- Facilitate coordination across user divisions, vendors, and system teams.
- Document business processes, user journeys, process flows, and functional requirements.
- Support sprint planning, execution, and delivery activities to ensure timely implementation of enhancements.
Apply now via MyCareersFuture -only qualified candidates are contacted-
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SAN MIGUELHENRY II SOLANO Registration ID number: R26164072
In Ref: SS – JO-2609-29494 BGC Group Pte Ltd (Outsourcing) EA 05C3053



