The posting
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement action, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Ensuring that all Departmental Operations guidelines are in place & maintained / continuously updated as necessary.
- Leading the design and deployment of the guest experience.
- Ensuring the hotel has a skilled and motivated workforce with necessary skills to deal with any operational emergencies (e.g. Maintenance / Engineering, Health & Safety, Guest complaints etc).
- Ensuring effective support functions are in place to support hotel operations (Supply chain & Procurement, Engineering, Medical Services, Transport, Facilities Management etc).
- Ensuring there are relevant legally compliant HR practices in place across the report – including recruitment, training & Development, Performance Management etc.
- Creating a Yearly Business Plan with the Management Team and stakeholders which is measurable and achievable, monitored and amended at regular intervals.
- Ensuring that all departments Operational Budgets are in place and controlled effectively.
- Collating and analysing the revenue generation trends of the hotel, in order to identify critical areas for revenue enhancement.
- Preparing Yearly Sales and Marketing strategy along with the Executive Team and this forms the basis for the coming financial year.
- Driving sales activity to optimise commercial performance of the hotel
- Optimizes the planning and implementation of Fullerton’s strategies to incorporate sustainability in operations.
- Monitors and facilitates the implementation of policies which outlines the long-term corporate plan to guide the environment systems and standards within Fullerton.
- Attend sustainability committee meetings as necessary to discuss sustainability-related matters.
- Assume any other projects/tasks as and when assigned by the owner.
Requirements:
- Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred.
- Minimum 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.
- Strong business acumen with understanding of local and global hotel knowledge
- Good analytical & decision making skills
- Strong influencing and communications skills
- Strong leadership skills
- Resourceful and proactive
- Strong networking skills
- Results-oriented and self-driven
- Organized and able to multi -task in a fast-paced environment
- Meticulous and eyes for details



