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Open nowPosted today

Global Customer Experience Manager

MyCareersFuture99,426 open roles

Pay
SGD 7,000 – SGD 8,000 a month
Where
Singapore
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Your applicationOpen nowGlobal Customer Experience ManagerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Shape customer experience in global shipping. Lead digital transformation and deliver seamless, personalized service.

Faststream Recruitment has partnered exclusively with an organization who is looking for a Global Customer Experience Manager to join their team in Singapore.

Responsibilities:

  • Lead the CX transformation roadmap, prioritising initiatives that simplify customer journeys and enhance digital, self-service and frontline experiences.
  • Manage CX performance across agencies, ensuring consistent service standards and customer outcomes.
  • Drive digital initiatives covering customer portals, digital documentation, shipment visibility, proactive communication, automation and exception management.
  • Increase digital and self-service adoption while maintaining personalised support for complex and high-value customer needs.
  • Map, document and improve processes to reduce friction, enhance transparency and strengthen operational efficiency.
  • Ensure process governance and compliance across agencies and functions.
  • Translate customer feedback, frontline insights and performance data into practical improvements.
  • Collaborate with cross-functional teams and stakeholders to align digital tools, processes and service delivery with the customer journey vision.
  • Strengthen CX capabilities through training, coaching and the adoption of customer-focused behaviours.
  • Define and track success measures across customer satisfaction, digital adoption, efficiency, service quality and business outcomes.

Key Requirements:

  • Strong experience in shipping / logistics with prior experience in CX transformation initiatives
  • Minimum 5 years of related experience
  • Proven track record in driving digital adoption and has worked with automation or workflow simplication
  • Skilled in Excel, Power BI, reporting and analysis

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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