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Open nowPosted today

Global Move Consultant-Inbound

MyCareersFuture97,045 open roles

Pay
SGD 3,200 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowGlobal Move Consultant-InboundMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

GENERAL DESCRIPTION

  • To efficiently manage international moves of Assignees and Customers
  • To monitor own performance against KPIs
  • To contribute to continuous improvement of processes within scope of responsibility.

KEY JOB RESPONSIBILITIES

Move Management

  • Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
  • Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
  • Equip the Assignee with proper support on Import/Export compliance regulations.
  • Take ownership of updating the Customer at all stages of the international move.
  • Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
  • Accountable for the door to door move from start to finish
  • Maintain data integrity, cost accuracy and move records through systems and procedures.
  • Attend and to resolve any customer issues or complaints pro-actively.
  • Maintain timelines and accuracy of billing within the prescribed targets.
  • Observe the Santa Fe values at all levels of interaction with all stakeholders
  • Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System.
  • Declaration customs permit for GST relief or duty payment.
  • Checking with carrier agent for vessel/flight arrival.
  • Giving & coordinating delivery instructions to Operations Department.
  • Instructing and coordinating with haulier on container haulage.
  • Update customs and origin agents on the progress of shipment/delivery.
  • Assisting customers in claims processing, whenever possible.
  • Invoicing all completed inbound file.
  • Preparation of cost sheet.
  • Verification of vendor/PSA invoices.
  • Filing of all inbound completed files.

Account Management

  • Execute and implement the sales process through from Initial enquiry, to Post Move Process.
  • Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
  • Understanding of the accounts, their move and process requirements, history, importance to the local station.
  • Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.

Financial Management

  • To understand cost constituents of move, to accurately cost and price moves.
  • To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
  • To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices.
  • Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.

Teamwork

  • To embrace and promote companies Mission Statement and core values
  • To proactively support other departments and offices in reaching goals, completing projects and reaching objectives

Position Specifications

  • University grad or bearing similar professional qualification in the same or related field.
  • Minimum 4 years relevant experience in Shipping and/or Logistics for inbound
  • Singapore Customs Declarant registration is highly advantageous

Skills Required

  • Strong Customer-Centric approach and a team player
  • Capability to manage client and customer relationships while working under pressure
  • Exemplary communication skills
  • Ability to perform processes as per pre-defined design
  • Attention to detail and sense of urgency
  • Knowledge of Mobility
  • Results oriented
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