The posting
- Ability to communicate at all levels, both technically and non-technically
- Basic L1 desktop/network support activities
- Strong customer focus with prior experience in a customer service role
- Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
- Adherence to 24 X 7 roster
- Log/Validate all contacts Call Handling Database
- Resolve a high percentage of customer problems using the relevant tools and systems
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
Shift : 12 hours Shift per day (7am-7pm AND 7pm-7am) - Shift will be as per the roaster
---------------------------
Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.



