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Open nowPosted today

Hospital-at-Home Operations co-ordinator

MyCareersFuture93,320 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
West, Singapore
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Your applicationOpen nowHospital-at-Home Operations co-ordinatorMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Hospital-at-Home Co-ordinator

Role Overview

As part of Speedoc’s new Command Center, the SC3 Coordinator plays a critical role in managing both patient operations and customer experience. This hybrid position combines service booking, patient coordination, hospital liaison work, and high-quality customer support.

You will be at the heart of our healthcare operations—ensuring patients receive timely care, supporting hospitals with accurate updates, and delivering a seamless end-to-end experience for every stakeholder. This role is essential to Speedoc’s mission of reshaping patient-centric healthcare.

Key Responsibilities

1. Customer & Patient Interaction

  • Manage inbound and outbound calls for patient enquiries, service bookings, and follow-ups.
  • Assist customers with arranging home healthcare services including doctor visits, nursing care, monitoring, and ambulance requests.
  • Clearly explain Speedoc’s services, promotions, care pathways, and operational processes.

2. Service Booking & Operational Coordination

  • Schedule patient appointments and coordinate with internal teams such as doctors, nurses, and paramedics.
  • Arrange external logistics including ambulances and courier services when required.
  • Ensure all bookings are accurate, timely, and aligned with service standards.

3. Hospital & Partner Liaison

  • Communicate with hospital partners to provide updates on patients enrolled in their home care programs.
  • Manage admissions, discharge follow-ups, and clarification requests from healthcare partners.
  • Ensure service consistency and smooth operational handovers.

4. Problem-Solving & Issue Resolution

  • Identify gaps in bookings, patient information, or partner communication and resolve them promptly.
  • Handle challenging situations calmly and professionally, ensuring minimal disruption to care delivery.

5. Documentation & Systems Management

  • Maintain accurate records of all patient interactions, service details, and daily operations in Speedoc’s systems.
  • Update call logs, appointment status, progress notes, and hospital-related documentation.

6. Quality, Performance & Continuous Improvement

  • Meet individual and team KPIs related to call handling, booking accuracy, response times, and service quality.
  • Contribute ideas to improve Command Center workflow, customer satisfaction, and operational efficiency.
  • Participate in regular training to stay updated on Speedoc’s services, clinical workflows, and partner requirements.

Requirements

Education & Experience

  • Bachelor’s degree in any field OR 2+ years of experience in customer service, healthcare coordination, call center operations, or related roles.
  • Experience in healthcare operations or hospital coordination is an advantage.

Skills & Competencies

  • Excellent verbal communication and active listening skills.
  • Strong multitasking ability and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Familiarity with call center systems, booking platforms, or healthcare documentation.
  • Strong problem-solving skills and a customer-first mindset.

Personal Traits

  • Empathetic, patient-centric, and service-oriented.
  • Organized, reliable, and able to work in a fast-paced Command Center environment.
  • Team player with a positive attitude and willingness to learn.
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