The posting
Note to Applicants: This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.
Role Purpose
Job Details: 📍 Location: Changi Airport 💰 Salary: $2500 - $2900 ⏳ Duration: Perm 🕑 Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)
Key Responsibilities
- Daily Planning, Allocation, and Shift Control
- Plan daily room allocations based on departures, occupied rooms, VIP priorities, early / late arrivals and operational constraints.
- Assign attendants to rooms and zones according to experience, productivity and workload balance.
- Adjust plans during the shift in response to changing priorities, staff availability, or room returns.
- Ensure coverage remains effective throughout the shift without creating quality shortcuts.
- Maintain clear direction and workflow rather than constant re-assignment.
2. Room Inspection and Release Discipline
- Inspect guest rooms thoroughly before release, including bedroom, bathroom, and entry areas.
- Assess cleanliness, presentation, smell, lighting, temperature comfort, and visible details.
- Reject rooms that do not meet standards, even under time pressure.
- Reinspect rooms after re-cleans or maintenance intervention to confirm readiness.
- Track inspection outcomes to identify trends and recurring issues.
3. Training and Skills Development
- Conduct on-the-job training for housekeeping attendants, including new joiners and existing staff requiring refreshers.
- Demonstrate correct cleaning techniques, sequencing, hygiene practices and finishing standards.
- Reinforce proper servicing of occupied rooms, departing rooms, VIP rooms and short-stay rooms where applicable.
- Support onboarding by closely monitoring new staff during their initial shifts.
- Identify skill gaps and recommend additional training or coaching to the Housekeeping Manager.
4. Quality Coaching and Skill Development
- Provide practical, on-the-spot coaching to attendants based on inspection findings.
- Demonstrate correct cleaning methods, sequencing and finishing techniques when needed.
- Reinforce hygiene discipline, particularly for bathrooms and high-touch areas.
- Support new team members during onboarding through supervision and feedback.
5. Coordination with Front Office and Room Flow
- Maintain constant communication with front office regarding room readiness, delays and priority releases.
- Ensure room status updates are accurate and timely to prevent guest waiting.
- Flag risks early when targets cannot be met so expectations can be managed.
6. Maintenance Identification and Follow-Up
- Identify maintenance defects during inspections and daily rounds.
- Raise clear, actionable work orders with accurate descriptions and urgency levels.
- Follow up on outstanding defects that block room release.
- Verify room condition after repairs and confirm readiness before returning rooms to inventory.
7. Linen, Amenities and Floor Resource Control
- Monitor linen flow, towel usage and amenity consumption on assigned floors.
- Ensure pantries are clean, organised and correctly stocked at all times.
- Identify wastage, misuse, or recurring shortages and take corrective action.
- Support inventory counts or spot checks when required.
8. Lost and Found, Security Awareness, and Confidentiality
- Ensure lost and found procedures are followed strictly and accurately.
- Verify documentation and secure handling of all found items.
- Reinforce confidentiality and professional conduct on the floors.
- Remain alert to unusual situations and escalate concerns appropriately.
9. Safety, Chemical Handling and Compliance
- Enforce correct chemical usage, dilution, and PPE compliance.
- Monitor safe working practices, including wet-floor control, equipment use, and manual handling.
- Address hazards immediately and ensure corrective action is taken.
- Monitor safe working practices including wet-floor control, equipment use and manual handling.
- Address hazards immediately and ensure corrective action is taken.
10. Reporting, Communication and Handover
- Maintain clear records of room issues, defects and service recovery actions.
- Provide concise, practical shift handovers highlighting priorities, unresolved rooms and risks.
- Communicate performance observations, trends and concerns to the Housekeeping Manager.
Qualifications & Requirements
- Previous housekeeping experience required to understand cleaning standards; supervisory experience preferred.
- Strong inspection skills and high attention to detail.
- Ability to lead, coach, and supervise effectively in a dynamic operational environment.
- Physically able to perform supervisory duties on the floors, including walking, inspecting rooms, and handling linen
- Flexible to work shifts, weekends, and public holidays.
- Basic system or reporting knowledge preferred.
