The posting
About the role
Implementer (Accounting Software) providing support to end users on enquiries via phone, email, and remote assistance. The role involves both on-site and off-site software technical assistance, troubleshooting and resolving issues, performing data migration works, and conducting product training to end users.
Responsibilities
- Provide support to end users on enquiries to Accounting Software via phone/email/remote assistance
- Provide both on-site/off-site software technical assistance, troubleshoot and resolve issues
- Perform data migration works
- Conduct product (Accounting Software) training to end users
- Involve in ad-hoc projects, pre-implementation discussions
- Resolve customer technical issues in a timely & professional manner
Requirements
- Possess at least a Diploma or relevant qualifications equivalent to the field
- Minimum 3 years or above in the related field
- Strong communication and interpersonal skills
- Self-motivated and results driven
- Focused and goal-oriented
- Proactive team player with the ability to work independently
- Ability to work under pressure in a fast-paced working environment
- Responsible work attitude with a positive and cheerful personality



