The posting
Location: Hougang
Working Days: Monday - Friday
Working hours : 8:30am -5:30pm
Salary : $2800 - $3800
Responsibilities
- Provide first- and second-level IT support to users, including troubleshooting hardware, software, network and application issues.
- Provide application support for key business systems, particularly Microsoft Dynamics 365 Business Central.
- Develop and maintain a good understanding of Business Central and the organisation’s business processes and workflows.
- Understand key business processes, including purchasing, sales, inventory, finance and approval workflows.
- Support users in resolving Business Central application and access-related issues.
- Assist in analysing business requirements and translating them into suitable IT or system solutions.
- Support APIs, web services and system integrations between Business Central and other business applications.
- Monitor and troubleshoot system and integration issues, and coordinate with vendors or consultants where required.
- Manage user accounts, access rights, roles and permissions for Business Central and other business applications.
- Support IT security, compliance and user access reviews.
- Manage IT incidents, perform initial troubleshooting and coordinate issue resolution with internal teams and external vendors.
- Liaise with IT vendors, Business Central consultants and service providers on technical and application issues.
- Maintain IT, application, system integration and Business Central documentation.
- Participate in IT projects, system enhancements, testing and User Acceptance Testing (UAT).
- Identify opportunities to improve IT processes, business workflows and system efficiency.
- Support digitalisation, automation and other IT improvement initiatives.
Requirements
- Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline.
- Experience in IT support, application support or IT operations.
- Good working knowledge of Microsoft Dynamics 365 Business Central.
- Good understanding of ERP systems and business processes.
- Understanding of key business processes such as purchasing, sales, inventory, finance and approval workflows.
- Ability to understand end-to-end business workflows and how they are supported by IT systems.
- Basic knowledge of APIs, web services and system integrations.
- Experience with Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.
Kelly Chong Reg No:R26161160
The Supreme HR Advisory Pte Ltd EA No: 14C7279



