The posting
Responsibilities
- Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, printers, POS terminals and other peripherals.
- Install, configure and deploy end-user devices and troubleshoot hardware and software issues.
- Support and maintain LAN/WAN networks, Wi-Fi, VPN, firewalls, managed switches and internet connectivity.
- Troubleshoot network and connectivity issues across multiple locations.
- Administer Microsoft 365 user accounts, licences, mailboxes, permissions and MFA.
- Support Azure virtual machines and hybrid cloud environments.
- Manage NAS storage, user permissions, backups and recovery processes.
- Monitor backup health and perform restoration testing.
- Perform system patching, endpoint protection and basic cybersecurity administration.
- Provide technical support for POS systems and coordinate with vendors on troubleshooting and system enhancements.
- Assist with Microsoft Dynamics 365 Business Central implementation, testing and integrations.
- Maintain IT hardware/software inventories, licences, warranties and renewals.
- Coordinate with IT vendors and service providers.
- Maintain IT SOPs, network documentation and technical records.
- Support cybersecurity audits, vulnerability remediation and compliance requirements.
Requirements
- Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline.
- 3 to 5 years of relevant experience in IT support, infrastructure or systems administration.
- Hands-on experience supporting Windows desktops, laptops and peripherals.
- Good knowledge of Microsoft 365 administration.
- Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLAN, Wi-Fi and VPN.
- Hands-on exposure to firewalls and managed switches.
- Experience with Azure, NAS and enterprise backup solutions will be advantageous.
- Experience supporting POS systems, retail operations or multiple locations will be advantageous.
- Good troubleshooting, communication and documentation skills.
- Able to work independently and coordinate effectively with users and external vendors. email- [email protected] whatsapp- 93392324 EA Personnel Name: Lucas Chang EA Personnel No: R1874043 EA License No: 18C9495



