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L2 Support Engineer (Sailpoint IAM) - Contract

MyCareersFuture92,121 open roles

Pay
SGD 7,000 – SGD 10,000 a month
Where
Singapore
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Your applicationOpen nowL2 Support Engineer (Sailpoint IAM) - ContractMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

About the role

We are seeking an L2 Support Engineer specialising in Sailpoint IAM/IGA to join our team on a contract basis. This role offers an exciting opportunity to provide advanced technical support for Identity Access Management and Identity Governance Administration systems. As an L2 Support Engineer, you will be a key player in ensuring the stability, security and optimal performance of our Sailpoint IAM/IGA infrastructure. You will bridge the gap between frontline support and engineering teams, troubleshooting complex issues and implementing solutions that directly impact business continuity and security posture.

Key responsibilities

  • Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests
  • Diagnose and troubleshoot issues related to identity provisioning, access requests, role management and user lifecycle management
  • Analyse system logs, error messages and performance metrics to identify root causes of problems and implement effective resolutions
  • Collaborate with L3 support teams, business users and vendors to resolve issues, support compliance requirements, and ensure the reliable operations of Sailpoint services
  • Create and maintain comprehensive technical documentation, runbooks and knowledge base articles for recurring issues and solutions
  • Perform system maintenance activities, including patches, upgrades and configuration changes in accordance with change management procedures
  • Monitor Sailpoint IAM/IGA system health, performance and security compliance
  • Provide technical guidance and knowledge transfer to junior support team members and stakeholders
  • Participate in on-call support schedules to provide emergency technical assistance outside standard business hours
  • Support identity governance initiatives, compliance audits and security assessments related to IAM systems

What we're looking for

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
  • Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.
  • Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Experience in application support within the Corporate Banking or Financial Services industry.
  • Good understanding of security and compliance requirements related to access governance.
  • Strong stakeholder management and vendor coordination skills.
  • Ability to work in a fast-paced support environment with SLA commitments.

Preferred Skills and Experience

  • Hands-on experience supporting SailPoint connectors and integrations.
  • Experience with application onboarding, account aggregation, and identity synchronization processes.
  • Experience supporting audits and compliance reviews.
  • SailPoint certification is an advantage.

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura

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