The posting
1. Training & Facilitation
- Conduct training, briefings and on-the-job coaching for frontline staff and management on SOPs, food safety, service and operational standards.
- Monitor training effectiveness through workplace observations and follow-ups.
2. Training Materials Development
- Develop and update training materials, guides, checklists and job aids.
- Translate company SOPs and operational requirements into practical, easy-to-understand training content.
3. Audit & Compliance
- Conduct outlet audits and inspections to ensure compliance with company standards, SOPs, food safety and regulatory requirements.
- Identify non-compliance, recommend corrective actions and follow up on improvements.
4. Operational Standards & Customer Feedback
- Monitor SOP implementation and identify recurring operational or training gaps.
- Review customer feedback and operational cases to develop relevant training and improvement initiatives.
5. Training Administration & Projects
- Coordinate training logistics, attendance, records, invoices and budget tracking.
- Support and progressively take ownership of L&D projects and operational improvement initiatives in collaboration with Operations and other departments.
Job Requirements
Education & Experience
- Diploma in Business, Human Resources, Education, Hospitality, F&B or a related field.
- Minimum 3 years of experience in F&B or hospitality.
Skills & Competencies
- Good communication, facilitation and interpersonal skills.
- Proficient in spoken and written English and Chinese to communicate with Chinese-speaking associates.
- Good observation, organisational and follow-up skills.
- Basic proficiency in MS Office and Google Workspace.
- Hands-on, independent and detail-oriented, with the ability to communicate firmly and professionally.
- Willing to travel to outlets and work closely with Operations.
- Food Hygiene Officer certification will be an advantage.



