The posting
about the company. A multinational financial services enterprise specializing in core banking infrastructure, enterprise digital operations, and regulated capital market technology platforms.
about the job. Join a specialized production support unit to direct operational application monitoring, issue analysis, and system automation across critical financial platforms.
- Deliver functional incident analysis, issue troubleshooting, and timely production resolution within established service level guidelines.
- Conduct deep-dive root cause investigations and collaborate with engineering teams to deploy long-term operational fixes.
- Monitor application health, operational performance, and system metrics using enterprise observability solutions.
- Develop custom automation scripts and query structures to streamline operational support workflows and data investigations.
- Partner with internal business operations teams to communicate issue status, manage runbook documentation, and maintain system stability.
skills and experience required.
- Minimum of 8 years of technical support experience maintaining enterprise software applications within the financial sector.
- Practical familiarity with cloud platform architectures, container orchestration environments, and database query languages.
- Practical expertise using enterprise logging platforms, performance monitoring frameworks, and scripting languages.
- Strong diagnostic capabilities to troubleshoot data issues, analyze operational errors, and support change control procedures.
- Strong analytical, problem-solving, and communication skills to engage effectively with technical and non-technical stakeholders.
Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)



