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Open nowPosted today

Logistics & Customer Service Executive

MyCareersFuture95,505 open roles

Pay
SGD 2,800 – SGD 3,700 a month
Where
Central, Singapore
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Your applicationOpen nowLogistics & Customer Service ExecutiveMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 8 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 8 days open

The posting

Company Overview

Scanteak is an award-winning furniture retailer with over 145 stores across Singapore, Taiwan, Brunei, and Japan. We are expanding locally and regionally and seek talented, growth-oriented candidates to join our dynamic team.

Job Summary

Lead and optimize daily logistics operations, manage cross-functional teams, and coordinate with regional partners to ensure efficient delivery and customer service excellence in a fast-growing retail environment.

Responsibilities

  • Plan and oversee daily logistics operations, including route planning, dispatch scheduling, and monitoring delivery efficiency to meet service standards
  • Serve as the primary liaison for delivery drivers to resolve delivery issues promptly and ensure on-time product distribution
  • Lead and guide a team of 3 Customer Service Representatives to maintain high-quality resolution rates and adherence to SOPs
  • Coordinate with the Malaysia Logistics Admin team to streamline documentation, inventory tracking, and cross-border logistics schedules
  • Collaborate with retail outlets, warehouse teams, procurement, and corporate departments to fulfill logistics requirements efficiently
  • Monitor stock flow and delivery discrepancies using internal WMS/ERP systems to generate reports and improve logistics processes

Preferred competencies and qualifications

  • 3–5 years of hands-on experience in logistics operations, fleet routing, or warehouse customer service, preferably in retail or home furnishing
  • Proficiency in Sage CRM or WMS-Lite systems and understanding of route planning logic
  • Proven experience supervising and managing remote or regional teams
  • Degree in Supply Chain Management, Logistics, Business Administration, or related field
  • Strong cross-departmental communication, problem-solving, and stakeholder management skills
  • Multilingual communication skills to engage diverse stakeholders effectively:
  • Malay for coordination with warehouse personnel
  • English for liaising with customer service teams in the Philippines
  • Chinese for direct customer communication and handling escalated inquiries
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3×

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The numbers game

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