The posting
Company Overview
Hi! Parcel Pte Ltd is a last-mile delivery contractor serving major e-commerce and courier partners across Singapore. We focus on reliable parcel delivery and operational excellence to support growing logistics demands.
Job Summary
Lead and manage daily last-mile delivery operations to ensure timely parcel delivery and partner SLA compliance. Oversee staff, optimize processes, and drive performance improvements to support business growth.
Responsibilities
- Plan and oversee daily last-mile delivery operations to ensure parcels are delivered on time and partner SLAs are met
- Manage, schedule, and deploy delivery drivers and walkers by allocating routes and coordinating ad-hoc and rescue deliveries
- Track delivery performance indicators such as success rate, failed deliveries, returns, and productivity, and implement corrective actions
- Serve as the main operational contact for client partners, managing escalations and conducting performance reviews
- Recruit, onboard, train, and supervise operations staff and delivery personnel, including foreign workers
- Enforce company policies and safety requirements among staff to maintain compliance and operational safety
- Collaborate with admin and finance teams to maintain delivery records, support invoicing, manage rate cards, and prepare operational reports
- Investigate and resolve customer complaints, lost or damaged parcels, and operational incidents
- Identify and implement process improvements and cost-saving measures to enhance operational efficiency
- Manage vehicle and equipment allocation and coordinate maintenance activities to ensure operational readiness
Required competencies and certifications
- At least 3–5 years of experience in logistics or delivery operations, including a minimum of 2 years in a supervisory role
- Strong leadership skills to manage a diverse, multinational workforce effectively
- Proficiency in Excel or Google Sheets and delivery management or tracking systems
- Ability to work under pressure and manage peak periods such as major sales events and festive seasons
- Willingness to work flexible hours, including weekends and public holidays as operational needs demand
Preferred competencies and qualifications
- Degree qualification
- Experience in last-mile delivery, courier services, or e-commerce fulfilment
- Good knowledge of Singapore geography and delivery routes
- A Class 3 driving licence
Other Information
- Location: Singapore
- Employment: Full-time, 6 days per week
- Salary: SGD 5,800 – 6,800
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