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Open nowPosted 2 days ago

Low-Code Engineer - #1666

MyCareersFuture91,045 open roles

Pay
SGD 8,000 – SGD 9,000 a month
Where
Singapore
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Your applicationOpen nowLow-Code Engineer - #1666MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

MyCareersFuture median: 1 days open

The posting

Role Overview

We are looking for an experienced ITSM / Jira Service Management Implementation Engineer to support the design, implementation and migration of a new ITSM platform on SHIP-HAT Jira Service Management (JSM).

The role will focus on modernising the current ITSM environment rather than performing a like-for-like migration. The successful candidate will help redesign service-management workflows, implement automation, and integrate JSM with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms.

Key Responsibilities

· Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations.

· Design and configure the target ITSM solution on SHIP-HAT JSM.

· Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.

· Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.

· Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.

· Simplify and modernise legacy workflows rather than replicate existing processes unnecessarily.

· Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.

· Support testing, migration validation, cutover, documentation and knowledge transfer.

Required Experience and Skills

· Strong hands-on experience implementing and configuring Atlassian Jira Service Management.

· Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.

· Good understanding of ITSM processes and practices.

· Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.

· Experience with workflow automation, business-rule configuration and system integration.

· Experience using REST APIs, webhooks or similar integration methods.

· Experience with Jira and Confluence.

· Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

· Integration with GitLab or DevOps toolchains.

· JSM Assets / CMDB capabilities.

· ITIL certification or strong practical ITIL knowledge.

· Enterprise or government environment experience.

· AI-enabled ITSM or AIOps, such as ticket classification, incident summarisation, knowledge recommendations or intelligent routing.

Desired Profile

The ideal candidate is a hands-on JSM implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model.

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