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Open nowPosted today

Loyalty Program and Platform Project Manager

MyCareersFuture90,627 open roles

Pay
SGD 3,000 – SGD 6,500 a month
Where
Central, Singapore
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Your applicationOpen nowLoyalty Program and Platform Project ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

About the Role:

Our client is looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.

This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.

Key Responsibilities:

  • Work with client stakeholders and teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
  • Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
  • Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
  • Coordinate activities across client business teams, technology teams and other relevant partners.
  • Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
  • Prepare concise project updates and materials for senior management and project governance forums.
  • Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
  • Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
  • Coordinate business readiness activities ahead of platform and program launch.
  • Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
  • Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
  • Ensure business deliverables are completed in line with agreed implementation timelines.

Qualifications:

  • Bachelor's Degree in Information Technology or relevant fields.
  • About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
  • Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
  • Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
  • Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
  • Strong ability to translate business objectives into structured requirements and implementation plans.
  • Experience facilitating workshops and working with business and technology stakeholders.
  • Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
  • Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
  • Strong written and verbal communication and presentation skills.
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