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Open nowPosted today

Maid Agency Customer Service Manager

MyCareersFuture90,627 open roles

Pay
SGD 2,500 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowMaid Agency Customer Service ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

Job Summary

You will be the frontline ambassador of our agency, handling client enquiries, managing administrative documentation, and providing crucial after-sales support. Your role is vital in maintaining high client satisfaction and ensuring harmonious relationships between employers and foreign domestic workers (FDWs).

Responsibilities

  • Manage incoming calls, WhatsApp messages, and walk-in clients to address enquiries professionally and guide clients through agency services
  • Provide guidance and counselling to employers and helpers during the settling-in period to resolve misunderstandings or conflicts through mediation
  • Prepare and process Ministry of Manpower (MOM) paperwork including Work Permit applications, renewals, cancellations, medical check-ups, and insurance purchases
  • Maintain accurate and up-to-date client databases to support operational efficiency
  • Schedule interviews and manage general office administrative tasks to ensure smooth agency operations
  • Apply knowledge of MOM regulations to ensure compliance in domestic helper employment processes

Preferred competencies and qualifications

  • Possession of a valid CEI (Certificate of Employment Intermediaries) certification is advantageous; training and sponsorship may be provided
  • Minimum 1 year of experience in customer service, hospitality, or administrative support, with prior maid agency experience preferred
  • Fluency in a second language (e.g., Mandarin, Malay, or local dialects) to support communication with diverse client demographics
  • Demonstrated high emotional intelligence, patience, problem-solving skills, and empathy to handle client interactions effectively
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