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Open nowPosted today

Manager (Patient Service Centre)

MyCareersFuture92,121 open roles

Pay
SGD 4,500 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowManager (Patient Service Centre)MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted today

MyCareersFuture median: 3 days open

The posting

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

We are looking for a dynamic and people-oriented Patient Service Centre (PSC) Manager to oversee the daily operations of the centre, ensuring smooth delivery of pre-admission, inpatient and day surgery admissions, billing, collections, and general enquiries.

The successful candidate will drive the development of efficient workflows, service standards, and performance indicators, while leading a team to ensure operational efficiency, regulatory compliance, and high-quality patient service.

RESPONSIBILITIES

  • Lead and implement departmental goals, policies, and operational procedures.
  • Drive continuous improvement to optimise resources, service quality, and compliance.
  • Establish and monitor workflows, service standards and KPIs.
  • Oversee end‑to‑end patient pre‑admission, admission, discharge, payments and enquiries.
  • Ensure timely and accurate financial counselling.
  • Ensure all billing matters are resolved prior to patient discharge.
  • Lead and supervise a team of staff members to deliver high service standards.
  • Oversee onboarding and structured training to ensure staff competency.
  • Provide ongoing coaching, guidance, and performance feedback.
  • Promote accountability, teamwork, and service excellence within the team.
  • Ensure service issues are acknowledged and resolved within agreed timelines.
  • Support the Business Office in resolving complex or escalated billing cases.
  • Participate in hospital committees and cross‑functional initiatives.
  • Prepare and submit monthly operational and performance reports.
  • Monitor and track key service performance indicators.
  • Ensure compliance with departmental policies and regulatory requirements.

REQUIREMENTS

  • Degree with at least 4 years of relevant supervisory experience, preferably in healthcare, hospitality, or service‑oriented industries.
  • Proven ability to manage and lead teams effectively.
  • Positive, proactive and demonstrates a high level of integrity.
  • Demonstrated ability to manage complex cases, de‑escalate complaints, and lead service recovery with professionalism and empathy.
  • Independent, self‑motivated, results‑driven and able to work flexible hours to meet operational demands.
  • Strong communication and interpersonal skills, with proficiency in Microsoft Word, Excel, and PowerPoint.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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That is how we know which CVs get called.

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