The posting
KEY RESPONSIBILITIES
Bridge business priorities and operational needs with technology capabilities, translating business requirements into technology solutions and recommendations.
- Advise stakeholders on digital transformation, process optimization, and operational improvement opportunities.
- Collaborate with and support cross-functional business units on technology initiatives, process improvements, and shared platform requirements.
- Support and influence product strategy and roadmap development, driving modernization, standardization, and productization efforts.
- Drive scalability, standardization, support model definition, release governance, and enterprise-wide solution adoption.
- Manage business-critical systems, ensuring incidents, problems, changes, resilience, and recovery activities are effectively executed with vendors and support teams.
- Lead system enhancements and transformation initiatives, including requirements gathering, solution design, user acceptance testing (UAT), deployment, change readiness, and transition to support.
- Manage communications across business, technology, vendors, and delivery partners; monitor vendor accountability, service performance, and operational readiness.
- Support procurement and sourcing activities, including evaluation of RFI, RFQ, and RFP responses, vendor selection, contract-related requirements, and sourcing strategies.
- Ensure compliance with technology governance, cybersecurity, architecture, audit, risk management, and change management standards.
- Support budgeting, forecasting, business case development, cost management, and value realization for assigned systems and initiatives.
- Maintain system documentation, operational procedures, knowledge repositories, and continuity plans; promote knowledge sharing and capability development across teams.
Key Requirements
- Bachelor Degree in Information Systems, Computer Science, Engineering or equivalent Information Technology discipline.
- Project Management Professional (PMP) certification
- Over 10 years of experience in business analysis, application management, IT project delivery, systems management and technology business partnering.
- Experience managing mission-critical operational systems and coordinating incident, problem, change, resilience and release activities.
- Experience in aviation, airport operations, ground handling or similar time-critical operational environments is highly desirable.
- Experience managing vendors, cross-functional delivery teams, business stakeholders and technology governance processes.
- Knowledge of SDLC, Agile/product delivery, IT service management, cybersecurity governance and business process improvement is advantageous.



