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Open nowPosted yesterday

Monitoring Operations Manager

MyCareersFuture91,045 open roles

Pay
SGD 4,500 – SGD 6,500 a month
Where
Singapore
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Your applicationOpen nowMonitoring Operations ManagerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 1 days open

The posting

Job Responsibilities

  • Lead and manage a team providing monitoring and customer-support services.
  • Plan manpower rosters and ensure continuous service coverage during operational hours, including weekends and Public Holidays.
  • Supervise the monitoring of system alerts and ensure prompt follow-up with customers through phone calls and video calls.
  • Ensure cases are attended to, investigated, escalated and closed within required service timelines.
  • Manage incidents, non-compliance cases and operational issues in accordance with established procedures.
  • Monitor staff attendance, performance, service quality, documentation and compliance with Standard Operating Procedures.
  • Conduct team briefings, coaching, quality checks and refresher training.
  • Prepare operational reports, incident reports, monthly management reports and performance updates.
  • Plan for staff absenteeism and replacements to ensure uninterrupted operations.
  • Liaise with the client and internal management team on operational matters, feedback, service improvements and performance requirements.
  • Ensure proper handling of confidential information, records and customer communications.

Job Requirements

  • Minimum Diploma in Business Administration, Customer Service, Operations Management or a related discipline.
  • At least 3 years of supervisory or management experience in customer service, call centre, contact centre, feedback management or service operations.
  • Experience in managing a team operating on roster or extended working hours will be an advantage.
  • Strong customer-service orientation, communication and conflict-management skills.
  • Able to handle urgent cases calmly, make sound decisions and follow escalation procedures.
  • Proficient in Microsoft Office applications and comfortable using digital systems, video-call applications and reporting platforms.
  • Willing to attend relevant service, operations and industry-related training.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Who got the interview, and who heard nothing

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