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Open nowPosted yesterday

Monitoring Operations Officer

MyCareersFuture91,045 open roles

Pay
SGD 2,800 – SGD 3,800 a month
Where
Singapore
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Your applicationOpen nowMonitoring Operations OfficerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 1 days open

The posting

Job Responsibilities

  • Monitor system alerts and identify possible service or compliance issues.
  • Contact customers promptly through phone calls and video calls to verify information and provide assistance.
  • Record all alerts, customer interactions, follow-up actions and case outcomes accurately in the designated system.
  • Escalate urgent, unresolved or non-compliance cases to the Team Manager in accordance with established procedures.
  • Follow approved communication scripts, Standard Operating Procedures and service timelines.
  • Prepare daily operational updates and support monthly reporting when required.
  • Coordinate with internal team members to ensure smooth handover of outstanding cases between shifts.
  • Maintain confidentiality of customer information and operational records.
  • Attend briefings, training, refresher courses and On-the-Job Training as required.

Job Requirements

  • Minimum GCE ‘N’ / ‘O’ Level, NITEC, Higher NITEC or Diploma qualification.
  • Experience in customer service, call centre, contact centre, operations support or administrative work will be an advantage.
  • Comfortable conducting professional phone and video calls.
  • Able to remain calm, attentive and professional when handling urgent or challenging situations.
  • Basic computer skills, including Microsoft Office, email and digital reporting systems.
  • Detail-oriented, responsible and able to follow procedures accurately.
  • Willing to work on weekends and Public Holidays based on roster.
  • Candidates without relevant experience may apply; training will be provided.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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  4. Every reply, sorted

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Why it works

3×

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