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Open nowPosted today

Operations Manager

MyCareersFuture93,320 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowOperations ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

9.1% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.1%7 days
  4. 15.5%14 days
  5. 34.0%30 days
This job: posted today

MyCareersFuture median: 7 days open

The posting

The Role

We are looking for an experienced Operations Manager to lead the day-to-day operational delivery of our maritime medical services. You will be the operational backbone connecting shipping agents, transporters, hospitals, and medical professionals — ensuring cases move smoothly from first contact to resolution.

Key Responsibilities

Operations & Service Delivery

  • Oversee operations of medical services for seafarers, including close collaboration and liaison with shipping agents, transporters, and medical professionals.
  • Plan and coordinate operational activities and resource utilisation to ensure efficient, effective management of medical services provided to clients and patients.

Client & Patient Experience

  • Provide professional, responsive customer service and communication to clients and patients, ensuring seamless movement or transfer of patients between facilities.
  • Attend to client and patient feedback, proactively identifying and implementing solutions to enhance service delivery.

Process & Documentation

  • Develop effective processes and platforms for communication between facilities, covering the release of information, instructions, and feedback, to achieve optimal service outcomes for clients and patients.
  • Oversee and perform all required documentation related to ship boarding, ensuring compliance with both regulatory requirements and internal company standards.

Finance & Vendor Management

  • Manage invoices and receivables relating to operational activities, ensuring accuracy and timely follow-up.
  • Establish and manage relationships with suppliers and vendors to ensure reliable, cost-effective service delivery.

Team Leadership

  • Lead and manage a team allocating workload, setting priorities, and ensuring cases are handled efficiently and to a high standard.
  • Coach and support team members, monitor performance, and build team capability through on-the-job guidance and feedback.
  • Act as the point of escalation for the team on complex or time-sensitive cases.

What We're Looking For

  • Diploma or Bachelor's degree in Business Administration, HealthcareManagement, Maritime Studies, or a related field (or equivalent relevant experience).
  • 5+ years of experience in operations, case management, logistics, or client servicing — experience in maritime, healthcare, or medical assistance/insurance services strongly preferred.
  • Prior experience supervising or leading a small team.
  • Strong communication and stakeholder management skills, comfortable liaising with shipping agents, ship owners, hospitals, and transport providers.
  • Excellent organisational skills with the ability to manage multiple cases and priorities simultaneously.
  • Sound judgement and composure when handling urgent or sensitive patient situations.
  • Comfortable tracking invoices and receivables, and negotiating andmanaging supplier/vendor relationships.
  • Familiarity with maritime regulatory requirements is an advantage.
  • Willingness to be contactable outside standard hours for urgent cases,given the nature of medical emergencies at sea.
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