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Open nowPosted 3 days ago

Operations Officer

MyCareersFuture94,660 open roles

Pay
SGD 2,500 – SGD 2,800 a month
Where
Singapore
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Your applicationOpen nowOperations OfficerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

MyCareersFuture median: 3 days open

The posting

Job Description:

We are seeking a detail-oriented and customer-focused Operations Officer to join our team. The ideal candidate will support visa application processes, manage customer interactions, and ensure compliance with organizational standards. This role is crucial in maintaining the efficiency and quality of our operations.

Key Responsibilities:

  • Document Processing: Conduct document scrutiny and collect applications for visa processing. Record and maintain application data accurately in the system.
  • Customer Service: Handle customer and applicant inquiries via email, telephone, and in person. Provide information about Value-Added Services (VAS).
  • Transaction Management: Manage cash and bank transactions (if assigned) with 100% accuracy.
  • Logistics Coordination: Oversee the administration and delivery of passports to consulates, applicants, and logistics partners.
  • Compliance & Efficiency: Maintain adherence to TRIFAP and MOM guidelines. Ensure compliance with standard operating procedures (SOPs).
  • Operational Support: Assist in maintaining the Productivity & VAS Conversion Grid and support the Deputy Manager/Operations Manager in project execution.
  • Health & Safety: Adhere to the organization’s environmental, health, and safety policies.

Job Requirements:

  • Minimum Qualification: GCE ‘O’ Level / ‘N’ Level / ITE certificate
  • Experience: At least 12 months in the Travel, Tourism, or Service industry
  • Skills: Strong attention to detail and document handling accuracy Excellent communication and problem-solving abilities Able to manage cash transactions and data entry efficiently Comfortable working in a fast-paced, high-volume environment Team player with good organizational skills

Key Performance Indicators (KPIs):

  • Productivity: Meet targets as per the Team Objective Tracker
  • Customer Satisfaction: Minimize complaints and achieve high feedback scores
  • Data Accuracy: Ensure 100% accuracy in application processing
  • Attendance & Punctuality: Maintain consistent attendance and on-time reporting
  • Training & Certification: Complete mandatory training and Internal Process Certifications (OCLs)
  • Error Monitoring: Maintain an Error Log and actively work on reducing errors

Other Information:

  • Working Location: Singapore
  • Working Hours: [Insert working schedule]
  • Employment Type: Full-Time, Permanent
  • Salary Range: SGD 2,500
  • Benefits: Medical coverage, career growth opportunities, training programs

If you are passionate about customer service and operational excellence, we would love to hear from you.

📧 [email protected]

📱 +65 93864399

EA Reg No.: R1768305

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