The posting
About the role
We are seeking a proactive and detail-oriented Operations Planner to join our operations team. The successful candidate will be responsible for planning day-to-day servicing and delivery routes, preparing operational documentation, coordinating Permit-To-Work requirements, supporting site maintenance matters, and liaising with clients to schedule servicing or maintenance dates.
Key responsibilities
- Plan and coordinate daily servicing schedules and delivery routes to ensure smooth and timely operations.
- Prepare required documents for servicing, delivery, maintenance, and site access activities.
- Arrange and manage Permit-To-Work (PTW) documentation and ensure compliance with client and site requirements.
- Monitor and follow up on site maintenance issues, coordinating with internal teams, contractors, or service providers where required.
- Liaise with clients to confirm servicing or maintenance dates, site requirements, access arrangements, and operational updates.
- Communicate daily plans clearly to drivers, technicians, service crews, and relevant stakeholders.
- Track job progress, update schedules, and respond promptly to operational changes or urgent requests.
- Maintain accurate records of service schedules, delivery plans, maintenance updates, PTW status, and client communications.
About you
- Prior experience in operations planning, logistics coordination, service scheduling, facilities maintenance, or a related role is preferred.
- Good organisational skills with the ability to manage multiple schedules, requests, and deadlines.
- Strong communication skills and confidence in liaising with clients, internal teams, and external parties.
- Proficient in Microsoft Office applications, especially Excel, Outlook, and Word.
- Ability to work independently, prioritise tasks, and respond effectively to operational changes.
- Knowledge of PTW processes, worksite safety requirements, or site maintenance coordination will be an advantage.



