The posting
- Lead, coach, and supervise a team of delivery drivers, warehouse staff, and support personnel. Provide ongoing training and performance feedback.
- Oversee all aspects of daily operations, including package sorting, route planning, dispatching, and deliveries to ensure efficient workflows.
- Ensure the optimization of delivery routes for maximum efficiency and cost-effectiveness, leveraging technology and route planning tools.
- Resolve customer complaints or issues in a timely manner while maintaining a focus on customer satisfaction.
- Ensure all operations comply with safety regulations and internal policies. Conduct safety training and regular safety checks.
- Track key performance indicators (KPIs) such as delivery times, customer satisfaction, and operational costs to meet company goals.
- Monitor and control inventory levels to ensure sufficient supply of packaging materials, and other equipment.
- Plan and manage employee schedules to ensure appropriate staffing levels for daily operations and peak times.
- Troubleshoot operational challenges, including late deliveries, vehicle breakdowns, and personnel shortages.
- Prepare and submit regular operational reports to management, including productivity, cost-efficiency, and performance updates.
Qualifications
- Bachelor’s degree in any related discipline.
- Proven experience in a supervisory role, preferably in logistics, courier, or transportation services.
- Strong understanding of courier operations, route planning, and inventory management.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in logistics software and Microsoft Office (Excel, Word, etc.).
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong attention to detail and focus on customer satisfaction.
- Valid driver’s license may be required.
- Fast-paced environment with occasional need for evening or weekend shifts during peak periods.
- Prepared to work as standby operation team to replace drivers when task cannot be completed.
- Worked with Sing post, Shopee, and other major service providers.



